COVID – 19 Response

March 31st, 2020 By Marketing

IMSM Business Continuity Plan

We will continue to monitor the situation and will update our advice as and when required. Our priority at this time is the health and safety of our staff, contractors and clients.

IMSM is following UK government guidelines to work remotely so that employees and Independent ISO specialists can self-isolate for six weeks from the 24th of March 2020. IMSM will review and update company policy along with any changes in public health advice. We will update our emergency web page, LinkedIn and send direct emails to clients and prospective clients regarding appointments and training changes.

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Client Appointments:
Area Managers and Assessors will carry out client appointments remotely where feasible. Where this is not possible alternative arrangements will be made on a case by case basis in consultation with our client.

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Training:
We have postponed all public and private training courses until further notice; we will advise those due to attend a training course of our decision.

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Cancellation Policy:
If a remote appointment has been agreed by a client and then is subsequently cancelled, it would fall under our existing policy arrangements.

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UK Head Office:
All head office staff are working remotely for self-isolation. All administration, accounts and customer support will remain up and running to support current and prospective client’s needs.

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Assessors/Consultants and Area Managers:
Our Assessors and Area Managers are working remotely. To ensure client safety we have created distancing measures as we continue to provide ISO services – therefore online video platforms and/or phone calls will replace on site visits.

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All queries that you may have will be dealt with as ‘normal’ within the limitation of the lockdown restrictions in place. Our company landlines will be operational and will direct your calls to an employee tasked with this function. Alternately you can email enquiries@imsm.com.

Although we are doing everything in our power to operate as ‘normal’ during these extraordinary times IMSM is fully committed to supporting self-isolation to ensure the safety of employees and clients alike.

Take care and stay safe,
IMSM

Contact Us

For a free Quotation or Remote presentation by an ISO Specialist, contact us today!

IMSM Ltd Head Office
The Gig House
Oxford Street
Malmesbury
Wiltshire
SN16 9AX

Tel: 01666 826 065
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