GDPR, privacy, and cookie policy

This privacy policy sets out how IMSM uses and protects any information you are given when you use this website.

IMSM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be used in accordance with this privacy statement.

IMSM may change this policy from time to time by updating this page. You should check this page to ensure you are happy with any changes.

Customer data of those who have made a purchase, opted into marketing messages, requested additional information/quotes, or signed up for a loyalty programme of some kind will be subject to Google’s customer data policy which applies to enhanced conversions. This allows IMSM to collect information to enhance performance. To find and control your experience with Google, follow this link.

If you have any questions or concerns regarding our GDPR policy, you can contact marketing@imsm.com.

In addition to the above, we automatically collect anonymous data about your visit to our website through cookies; please see our cookies policy below for more information. This does not fall within the remit of GDPR, but it is very important.

We use Google Signals, which is a feature of Google Analytics. Google Signals can associate the visitation information it collects from our site and/or apps with Google information from accounts of signed-in users who have consented to this association for advertising personalisation. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google and is used to provide aggregated and anonymised insights into your users’ cross-device behaviours.

To access and/or delete the data collected on your behalf by Google, you can do so via this link.

* We use cookies to enhance your experience on our website. Please read our privacy policy below for more information on what cookies are and how we use them on our website.

**Please note that this privacy policy is subject to change from time to time, so we recommend checking our policies regularly.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information, including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we collect

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests

GDPR Policy

We take data protection very seriously, and as such, we like to ensure we protect your data as if it was our own data.

We have reviewed our data collection and retention policy in line with the General Data Protection Act (GDPR) and have created this section to give you an overview of our policy.

If you are a supplier’s customer, we will have your data stored in several other places for invoicing, paying bills, and delivering projects. This page relates specifically to the marketing data collected via this website or our marketing events. Please don’t hesitate to get in touch with marketing@imsm.com if you need any further information.

Information collected

We collect personal data from visitors to the website through the use of online forms, the contact us page, and models. We collect your details when you email us with an enquiry. We may have also collected your details when we met you at an event, or you attended one of our training sessions.

When you submit your data to us, either through the website, by email, or in person, this is collected by HubSpot, our customer relationships management system (CRM) and is used by us in a variety of ways, specifically:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering membership of our newsletter

We aim to ensure that it is perfectly clear what you are opting into and that you will have given us full consent to use your data.

We do not pass on our data to any third party. If you have attended a workshop, downloaded a content offer, or are asked to subscribe to our newsletter, we collect your name and email address and use this to send out news and information from IMSM. You can unsubscribe from our mailing list by contacting marketing@imsm.com.

Where your data is stored

HubSpot is our CRM system and collects and stores your data. In this instance, HubSpot is the data processor, and IMSM is the data controller.

HubSpot is a cloud-based provider with a significant European customer base and an impressive commitment to GDPR.

Disclosure, opt-out, and deletion of your data

Disclosures

We will not share your data with third parties unless we are obliged to disclose data by law, if the disclosure is necessary for purposes of national security, taxation, and criminal investigation, or if we have your consent.

Want more information?

You have the right to see the data we have collected about you. If you have any requests concerning your personal information or any queries regarding these practices, please contact marketing@imsm.com.

Opt-out

If you would like to opt out of receiving marketing emails or newsletter communication from us. If you would like to change the media we use to contact you, for example, from email to post, please get in touch with marketing@imsm.com.

Data retention and deletion

Our policy is to retain data for two years; if we have not had any contact with you for over two years, we will delete our records of your information from our database. If you would like your data removed sooner, please get in touch with marketing@imsm.com.

Data capture information

We will send you information according to the preferences you submitted via our online forms. If you would like to change these preferences at any point, please get in touch with marketing@imsm.com.

Other websites

Our website may contain links to other websites outside our control and not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Google Analytics

We use Google Analytics (GA) to capture our user’s journey, including information such as the average time spent on our website and what content our users find interesting. We do not obtain any personal information through the use of Google Analytics.

If you have any questions or require any clarification on how we use Google Analytics, please get in touch with marketing@imsm.com.

Cookies

Accept, reject, track – what happens?

If you were given a choice when you entered our site whether to accept or decline cookies and failed to select one of the options, by continuing to use the site, you agree to our use of cookies.

If you decline cookies, we switch off all cookies except for the functional cookies that are essential for the site to run (including a cookie which tells us that you have made this choice).

You can block all cookies (including functional cookies) by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you do this, you may not be able to access some parts of our site. You can find more information about enabling and disabling cookies here.

The following cookies are used on our site:

Google Tracking Cookie (_gclxxxx)

This enables us to:

  • Google conversion tracking cookie

Google Tag Manager (_dc_gtm_UA-xxxxxxxx)

This enables us to:

  • Load scripts and code onto the page

Without it, other scripts may not function correctly

The end of the name is a unique number which is also an identifier for an associated Google Analytics account

One Trust (OptanonAlertBoxClosed; OptanonConsent)

This enables us to:

  • Store information about the categories of cookies the site uses
  • Store information about whether a visitor has given or withdrawn consent for use in each category
  • Prevent cookies in each category from being set in the user’s browser
  • Not show the cookie banner to a user more than once

New Relic (JSESSIONID)

This enables us to:

  • Provide monitoring and performance of web and mobile applications

Microsoft (MUID)

This enables us to:

  • This domain is owned by BING. It is the site for the search engine BING

Microsoft Bing Ads (_uetvid)

This enables us to:

  • Tracks ads. It allows us to engage with a user that has previously visited our website.

Google Analytics ( _gat_UA-60962820-1 & _gid & _ga)

This enables us to:

  • Count and track pageviews
  • Used to throttle request rate
  • Used to distinguish users

HubSpot (__hssrc & __hstc & hubspotutk & __hssc & messagesUtk)

This enables us to:

  • Store browser details and store performed actions on the website
  • Identify if a page view is part of an existing session
  • Determine if HubSpot should increment the session number and timestamps in the __hstc cookie
  • To store and track a visitor’s identity

CloudFlare (__cfduid; cf_use_ob)

This enables us to:

  • Identify trusted web traffic

Google Tag Manager (_gcl_au)

This enables us to:

  • Store the information in ad clicks in a first-party cookie so conversions can be attributed outside the landing page. It is a first-party cookie for the “Conversion Linker” functionality

Lucky Orange (_lo_v & _lo_uid & __lotl)

This enables us to:

  • Track the total number of visitor visits
  • Unique identifier for the visitor
  • The main cookie for tracking visitors
  • Track the URL of the visitor’s original landing page – if any

Stackpath (spcsrf & UTGv2 & SPSI & sp_lit & SPSE; sbtsck; SPC; adOtr; PRLST)

This enables us to:

  • Ensures visitor browsing security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor
  • Used in order to detect spam and improve the website’s security
  • Session cookie

Imaginatik (__ctmid)

This enables us to:

  • Track our call script

YouTube (CONSENT & PREF & VISITOR_INFO1_LIVE & LOGIN_INFO & YSC & SID & SSID & APISID & __Secure-3PSID & __Secure-3PAPISID & HSID & SIDCC & __Secure-3PSIDCC & ANID & IDE & 1P_JAR & NID)

This enables YouTube cookies to track behaviour and improve user experience.

Pressing play on the video above will set a third-party cookie

Lead Forensics (lfuuid)

This enables us to:

  • Track visitor behaviour on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies themselves by submitting a form

LinkedIn (UserMatchHistory & lang & bcookie & lissc & lidc; AnalyticsSyncHistory)

This enables us to:

  • LinkedIn ads ID sync
  • Remember a user’s language settings
  • Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform
  • Used to ensure there is correct SameSite attribution for all cookies in the browser

For more information on the cookies hosted on the IMSM website, scroll down for additional information. If you have any queries that are not answered below, please reach out to marketing@imsm.com.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files placed on your computer or mobile phone when browsing websites.

Our cookies help us

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Personalise our site to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to

  • Collect any personal identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third-parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on the software you are using to view this website (your browser) are adjusting to accept cookies, we take this, and your continued use of our website means that you are fine with this. Should you wish to remove or not use cookies from our site, you can learn how to do this below; however, doing so will likely mean that our site will not work as you would expect.

Website function cookies

We use cookies to make our website work and:

  • To allow you to add comments to our site
  • To tailor our content to your needs
  • So that we remember if we have already asked you certain questions (e.g. you declined to use our app or take our survey)

*There is no way to prevent these cookies from being set other than not using our site.

Third-party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.

Disabling these cookies will likely break the functions offered by these third parties.

Social website cookies

So, you can easily ‘like’ or share our content on the likes of Facebook and Twitter; we have included sharing buttons on our site.

The privacy implications of this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to improve our website continuously. These so-called analytics programmes also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to put more money into developing our services for you instead of marketing spend.

Site improvement cookies

We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately, this helps us to offer you a better website.

Advertising cookies

Cookies are widely used in online advertising. We, advertisers, and our advertising partners cannot gain personally identifiable information from these cookies.

You can learn about online advertising here. You can opt out of almost all advertising cookies here, although we would prefer that you didn’t as, ultimately, adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they will no longer be tailored to you.

Remarketing cookies

You may notice that sometimes after visiting a site, you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves, pay for these adverts. The technology to do this is made possible by cookies, and as such, we may place a so-called ‘remarketing cookie’ during your visit. We use these adverts to offer special offers to encourage you to come back to our site. Don’t worry; we are unable to proactively reach out to you as the whole process is entirely anonymised. As explained above, you can opt out of these cookies at any time.

Turning cookies off

You can usually switch off cookies by adjusting your browser settings to stop it from accepting cookies. However, doing so will likely limit our functionality and a large portion of the world’s websites, as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so-called ‘spyware’. Rather than switching off cookies in your browser, you may find that anti-spyware achieves the same objective by automatically deleting cookies considered to be invasive.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at:

IMSM Ltd,
The Gig House,
Oxford Street,
Malmesbury,
Wiltshire,
SN16 9AX

We will not sell, distribute, or lease your personal information to third parties unless we have your express permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018.

If you would like a copy of the information held on you, please write to:

IMSM Ltd,
The Gig House,
Oxford Street,
Malmesbury,
Wiltshire,
SN16 9AX

If you believe any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Contact Us

For a free quotation or remote presentation by an ISO specialist, contact us today.

IMSM Ltd Head Office
The Gig House
Oxford Street
Malmesbury
Wiltshire
SN16 9AX

Tel: +44 1793 296704