Astrid HK found that their ISO 9001 certification has enabled them to win “some major tenders in the region, which required our company to have the ISO 9001 certification as the first screening process requirement. Thus, the certification has actually opened more doors for business opportunities for us.”

“Since we had been ISO certified before, the renewal process was less difficult for us. We did improve some of our internal procedures, however, and we also added two or three new procedures relating to personnel records. We saw that some things in our organization could be handled better, especially from the quality point of view, and that was invaluable. “

“We wanted to establish ourselves as a professional, corporate company, with great management. We hoped by gaining ISO 9001 we would gain more credibility and be recognized as a ‘quality’ company. Since gaining ISO 9001, we have seen several benefits and certainly gained our money back. We have won numerous large corporate contracts; the underlying factor being that we stood out from the competition because of our Quality Management ISO.”“

“When the IMSM representative came to our office, we felt that he was very sincere, and very clear in his presentation. As we went through the certification process with him, we found that IMSM provided relevant technical procedures to help us with management systems, standards and guidelines for approved administration systems. They fitted right in with our mission statement: Right People; Right Expertise; Right Solutions for Both Onshore and Offshore.”

“We saw that we needed to meet international quality control standards as well, which is why we decided to gain ISO 9001. First of all, we had a dramatic reduction in quality problems. It also gave a real boost to our reputation. When we told them we had ISO 9001 certification, they soon spread the word, and we’ve benefited greatly from ‘word of mouth recommendations. On average, there was an increase of 60% in sales with a 90% customer retention rate. Now our systems run like clockwork, they’re all extremely efficient. With all the many benefits ISO has brought, we plan to continue implementing its principles into every aspect of our work.”

“With the decision to take our company to the next level in Quality and Environmental Management made, we sourced IMSM to help us with the mammoth task of getting this done from our Durban office and then to three major branches in South Africa. Each branch holds its own certification, but the “mothership” is in Durban. What a pleasure it has been to work with their consultants and assessors. Invaluable advise and input was given, which made the whole process smooth and without problems. With certification done and dusted, it is with no surprise that we will not think of any other service provider to take us through the transition phase for the new standards. “

Anderson Dahlen are contract manufacturers, specialising in the machining, welding, fabricating and assembly of stainless steel.  80% of their business is related to the food processing industry, providing stainless steel equipment.  It took Anderson Dahlen 8 months to become certified. “Our IMSM Assessor put in a lot of time and effort; they did a really good job for us, helping to organise what we had here.  We had a lot of the pieces in place, they just weren’t put together, which IMSM helped us to do.  We have a system in place now and we continually follow up on everything. “The locality of the IMSM Area Manager was a real plus for us.  To have someone local to us who we could ask questions, get answers and go back and forth easily was a big factor for us. “The process went well, IMSM did a great job working with us, we really appreciate how IMSM helped us to organise the company.  IMSM made it a whole lot easier for us by pointing us in the right directions.  As far as the program goes, I think it has been a great success for Anderson Dahlen, by keeping us on track, improving the quality and being able to work with larger customers.”

Custom Computer Cables of America (CCCoA), headquartered in Garland, Texas, is a leading manufacturer of custom fiber optic and copper cable wire harnesses delivering to clients around the world. CCCoA became certified in 2010 and believe the ISO will act as a prominent vehicle to drive their business forward in 2011. “IMSM became a tactical team member in the planning and execution of becoming certified. Upon meeting with IMSM, who explained everything thoroughly, ISO certification went very well and we hit our due date of when we wanted to be certified. We already had a lot of systems in motion, so once IMSM helped us to realise exactly what needed to be done, it only took 6 weeks.”

Vaughan Industries designs and produces electronic components, based in Cornwall, manufacturing for the UK, Chinese as well as global markets. In the past 3 years, Vaughan Industries has doubled its workforce and capability and trebled the size of its premises. Vaughan Industries became ISO 9001 certified as a result of demand from a major Chinese customer and used IMSM’s services to acquire the ISO certifications. “IMSM were extremely helpful, our IMSM consultant was brilliant. There are a lot of peculiarities in our particular industry, and our IMSM consultant had plenty of ideas to help us work out how best to adapt the procedures. Rather than just telling us what to do like a Sergeant Major, our consultant established a strong relationship with us from the beginning, working with us closely to propose the best ideas and suggesting the best possible improvements. They were there when we needed them, but they never got in the way.”

The Cox Group is a multi-disciplined highly-diverse organisation that provides services to collect, manage, sort and recycle waste throughout South East England. Established in 1979, the company has grown tremendously, and today it is made up of 3 main divisions: Cox Skips, skip hire; Team Waste Southern Ltd., a multi-collection trade waste service; and The Recycling Partnership Ltd., a waste recyclables collection company. IMSM initially visited The Cox Group to implement the ISO 9001 Quality Management System, to complement this; The Cox Group subsequently acquired ISO 14001 Environmental Management. These Management Systems were further enhanced by obtaining OHSAS 18001 Occupational Health and Safety Management. “The Cox Group used IMSM’s consultancy services to obtain all of three qualifications. IMSM greatly helped us to increase the strength of its quality at work systems. The industry knowledge, experience and un-rivalled assistance that IMSM has offered us to date supported and continually developed our company with each quality system that we operate”.