ISO/IEC 20000-1

Secure your place in the IT service market and gain global recognition.

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ISO/IEC 20000-1 – IT Service Management

ISO/IEC 20000-1 will ensure you stay ahead in today’s online world. Your business needs to meet the increasing client and business demands for consistent, quality, and cost-effective IT services.

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What are the benefits of ISO/IEC 20000-1?

ISO/IEC 20000-1 will align your IT service management with an overall business strategy and create a platform for effective business continuity management.

  • Reduce risk, cut costs, and generate higher profit
  • Improved efficiency, reliability, and consistency of IT services
  • More focused and consistent documentation processes
  • Increase managerial control and responsibilities, increasing ownership
  • Methods to measure and evaluate performance, processes, and practices, providing more structured opportunities for continual improvement
  • ISO/IEC 20000-1 will help you set up transparent and optimised IT service management systems
  • ISO/IEC 20000-1 will enhance and strengthen IT management and control
  • Ensure your company meets the high demands of IT governance

Ensure that your company’s IT systems are performing effectively

IT is essential for delivering business today. Increasingly questions are raised with regard to the compliance of IT services and meeting the requirements of businesses and customers. IT service management systems are a recognised solution to this problem. They help to demonstrate both internally and externally that a business is meeting best practices. ISO/IEC 20000-1 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver an effective service.

IMSM strive to make ISO certification as simple as possible for our clients. To find out how trouble-free it really is, take a look at our simple steps to ISO certification.

Steps to getting ISO/IEC 20000-1 certified

Working towards ISO/IEC 20000-1 certification with IMSM is a trouble-free, step-by-step approach.

  1. Initial consultation
    We help you outline your goals, focusing on what your business wants to achieve and how it defines success, particularly in relation to your client’s requirements. You and your ISO consultants will agree on reasonable outcomes and delivery dates.
  2. Producing your organisation’s ISO/IEC 20000-1 manual system documentation
    Next, the IMSM consultant will audit your existing procedures and help you document the new systems that will help deliver success – both existing and how you will improve these. The manual system documentation sets out how your business should operate going forward so that it can deliver ISO/IEC 20000-1.
    You will be able to view the manual system documentation, along with most other relevant documentation, on our client portal IMSMLoop. It offers a comprehensive insight into the progress of your ISO implementation, along with copies of the relevant audit reports, certifications, and any necessary corrective actions. The portal serves as a central hub for tracking your ISO journey.
  3. Training you to adopt the ISO/IEC 20000-1 framework
    While the manual is a vital document moving forward, it is even more important that it gets put to practical use. We work with the senior management team to ensure the framework is embedded throughout your organisation. We can also develop and deliver tailored training for staff to ensure that the understanding and implementation of ISO/IEC 20000-1 is watertight. This will create consistency across your organisation, transforming your business from day one so it is optimised for efficiency, continual improvement, and greater profitability.
  4. Submission to a third-party external auditor
    Before you can be awarded the ISO/IEC 20000-1 certification, your organisation applies to the third-party certifying body that you have selected to conduct your audit. This audit objectively determines whether your business conforms to ISO/IEC 20000-1, and the relevant accompanying documentation is accessible through our client portal, IMSMLoop.

As we have provided excellent support and guidance to your business every step of the way, you can rest assured that your ISO/IEC 20000-1 certification will be successful.

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Simple: We make it simple. Since 1994, we’ve been helping businesses achieve ISO certification and have over 150 experts worldwide. With 15,000+ clients trusting us to implement their ISOs, we have proven to be experts capable of handling the logistical heavy lifting, saving your company precious time. With a transparent fixed fee, flexible approach, and real-time access to updates, documentation, and an array of other features through IMSMLoop, we work with your organisation to make ISO/IEC 20000-1 implementation as straightforward and beneficial as possible.

We strive to do this with our:

– World-class gap analysis
– Experienced and diverse ISO consultants
– Regular updates, provided through IMSMLoop
– Flexible terms and contract
– Fixed fee
– Full implementation

How can ISO specialists help your business?

Getting started with ISO/IEC 20000-1 certification might seem daunting; this is often the reason why businesses enlist the help of an ISO consultant. For thirty years, we’ve supported and guided organisations like yours through certification. Our experienced consultants take the lead on auditing your business, helping you use the results to enhance your quality management system. If necessary, there is also plenty of room for training.

ISO/IEC 20000-1 Blogs

Take a look at our most recent blogs relating to ISO/IEC 20000-1

What is the relationship between ISO 27001 and ISO 20000? icon

What is the relationship between ISO 27001 and ISO 20000?

ISO/IEC 27001 and ISO/IEC 20000 are the two most popular Information Technology standards used by businesses worldwide, but what is the relationship between these two standards?

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This standard contributes to the following Sustainable Development Goals:

Contact Us

For a free Quotation or On-Site presentation by an ISO Specialist, contact us today!

8 Queen’s Road East
Hong Kong

Tel: 3960 6553

Contact Us

For a free Quotation or On-Site presentation by an ISO Specialist, contact us today!

8 Queen’s Road East
Hong Kong

Tel: 3960 6553