ISO 9001:2015 – Clause 10

IMPROVEMENT


10.1 General

Requires an organisation to find opportunities for improvement in relation to their management system with a view to enhance customer satisfaction

10.2 Nonconformity and corrective action

Requires an organisation to act when nonconformity is identified, take action to control and correct it and deal with any consequences. They should also take action to ensure that the issue doesn’t occur elsewhere

10.3 Continual improvement

Requires an organisation to continually improve the performance of their management system

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