Organizations that achieve ISO certification enjoy proven benefits such as an increased return on investment (ROI), increased client base and cost savings as a result of improved efficiencies. To read about the experiences of some of valued clients, click on the logos and links below.
For an informal discussion on how ISO standards can benefit your business, contact IMSM today to arrange a no obligation meeting with your local IMSM Area Manager.
InfoZen is a leading provider of IT Services, developing and implementing solutions for federal government agencies and select private sector customers. Headquartered in Rockville, Maryland, the company specialises in everything from National security risk management and fraud detection, critical infrastructure and cyber security solutions to transformational and strategic services. Rapid growth and increased revenue has seen this medium-sized company receive widespread industry recognition, including being named to the Inc. 5000 Fastest Growing Private Companies in America in 2009. “IMSM helped InfoZen through the certification process, giving us firm and pragmatic advice on how to improve existing procedures. There weren’t many fundamental changes, but we had to document everything much more carefully. IMSM were extremely helpful in making sure all the right contract information was in place, as well as ensuring that correct procedures were always followed. IMSM continues to audit InfoZen, providing valuable support as we implement continuous quality improvement measures. IMSM’s input is ongoing. As the company has grown, IMSM has been with us through the ‘growing pains’ and helped us to make appropriate modifications to suit the newly-sized company."Mr. Larry Lawrence, Senior Process Design Engineer
Array Information Technology, Inc. (ARRAY) is an Information Technology solution provider that focuses on the US Federal Government marketplace. Headquartered in Greenbelt, Maryland, ARRAY has key offices in McLean, VA; Dayton, OH; Montgomery, AL; Melbourne, FL; and Emeryville, CA. ARRAY is a nationally-recognized small business that has received various state and regional awards for its growth achievements, including frequent recognition by Inc. Magazine and Deloitte Technology as one of the fastest growing U.S. businesses. "The critical link was IMSM, they really made things happen. Having a dedicated owner within ARRAY was an important step, but we also knew that it was critical that we partner with a company that could provide overarching guidance throughout the effort; IMSM provided this support. It is easy to sometimes get lost in the ‘forest’ when embarking on such an ambitious task; IMSM provided the strategic services to ensure we had an executable plan, but also checkpoints along the way to keep us on the right track.”Mr. Sumeet Shrivastava, President
Innerspec Technologies specialize in the design, manufacture and commercialization of Electro Magnetic Acoustic Transducer (EMAT) technology for ultrasonic, non-destructive testing of metallic parts and components. “Our decision to become ISO 9001:2008 registered was the natural step as our company became more and more internationally focused. As our customer base and product line continued to expand, we needed a management system that would keep up with this growth. Our first meeting with IMSM proved we had made the right choice in deciding to use outside consultation. The in depth interviews conducted with our various teams produced a well organized, customized quality management system. Working with IMSM to fine tune this document helped us understand that the ISO standards were flexible enough to integrate into our current operations. The changes needed within our company were easily identified, and our IMSM representative was extremely knowledgeable readily available with answers to our questions as we prepared for the certification audit. Overall, the process of becoming ISO certified required us to take a close look at our entire operations which clarified our company goals, and simplified many of our internal processes. IMSM was an integral part of this process.”Mr. Frank Weinmeister, Director of Quality and Support Services
Docunet has been delivering digitally based, on demand printing for 18 years. Their core business comes from printing information or construction manuals for purchased items and reprographics mainly for the engineering industry. Most of Docunet’s customers are in the medical field, it is for this reason that they sought help from IMSM. "Our local IMSM Area Manager listened to our needs and consulted us on what was best for Docunet in their professional opinion; for us, they seemed the obvious option. IMSM really presented themselves well, and the work that they did with us was invaluable. "IMSM helped direct Docunet towards ISO 9001 certification, which took 6 months. IMSM offered to manage the documentation for us but, out of choice, I opted to prepare and write it all myself. IMSM stepped in when I had specific questions about certain clauses, which IMSM helped to clarify and advised where we needed to focus our work."Mr. Jay Wilinski, Quality Manager
Anderson Dahlen are contract manufacturers, specialising in the machining, welding, fabricating and assembly of stainless steel. 80% of their business is related to the food processing industry, providing stainless steel equipment. It took Anderson Dahlen 8 months to become certified. "Our IMSM Assessor put in a lot of time and effort; they did a really good job for us, helping to organise what we had here. We had a lot of the pieces in place, they just weren’t put together, which IMSM helped us to do. We have a system in place now and we continually follow up on everything. "The locality of the IMSM Area Manager was a real plus for us. To have someone local to us who we could ask questions, get answers and go back and forth easily was a big factor for us. "The process went well, IMSM did a great job working with us, we really appreciate how IMSM helped us to organise the company. IMSM made it a whole lot easier for us by pointing us in the right directions. As far as the program goes, I think it has been a great success for Anderson Dahlen, by keeping us on track, improving the quality and being able to work with larger customers."Mr. Steve Head, Business Improvement Director
Custom Computer Cables of America (CCCoA), headquartered in Garland, Texas, is a leading manufacturer of custom fiber optic and copper cable wire harnesses delivering to clients around the world. CCCoA became certified in 2010 and believe the ISO will act as a prominent vehicle to drive their business forward in 2011. "IMSM became a tactical team member in the planning and execution of becoming certified. Upon meeting with IMSM, who explained everything thoroughly, ISO certification went very well and we hit our due date of when we wanted to be certified. We already had a lot of systems in motion, so once IMSM helped us to realise exactly what needed to be done, it only took 6 weeks."Mr. Jay Chenault, President & CEO
"Though we had carefully planned the ISO certification process, many unforeseen items were reviewed and discussed with the IMSM team. These discussions and planning sessions made the actual certification process much easier and less time consuming. IMSM stood out to us because of the value of what they had to offer and I had used their services whilst at another company in Texas, who were re-certified last year. I liked what they had to offer - the marketing, the training - as opposed to what other companies offered."Mr. Brian Parker, Operations Manager
Quickfilter Technologies, located in Allen, Texas, are a fabless semiconductor company. Quickfilter provides cost effective digital filtering solutions for the industrial, medical, automotive, defence, and consumer markets. Quickfilter Technologies reached ISO 9001: 2008 certification in June 2010. They found they learned a lot about their company and their employees as well as learning a lot about other companies of our size that have been through the same process. "The journey was a lot of work, but very instructive. In our particular case, the process took about 6 months. Quickfilter had been considering ISO 9001 certification for some time before we were approached by IMSM. A lot of our team had come from larger companies who had achieved ISO 9001 certification and had already experienced the costs and the benefits in getting that certification. At Quickfilter, we weren’t quite sure we could handle the overall cost. In talking with IMSM consultants, they explained how IMSM operated and how experienced they are in dealing with companies such as ours. IMSM detailed a program that enabled us to achieve our objective at a very reasonable cost. "At first, we were rather intimidated by the whole process. We felt it would be costly and very time consuming. But the IMSM team were very good about explaining the process, and what was expected and how that fit in with our normal business tasks. After several discussions, we soon realized that our initial fears were unjustified. The process was smooth and very professional."Mr. Tony Valentino, Chief Operating Officer
