What’s ISO 9001?

BY andrewb ON 27th January 2014.

ISO 9001 is a widely-recognised global standard for Quality Management, offering a flexible framework for building a strong, customer-focussed management system that enhances efficiency, performance and continual improvement.

Who’s it for?

ISO 9001 is for all kinds of organization, regardless of size and industry. It’s used for everything from small, family-owned businesses to some of the biggest corporations in the world.

Customer-Care-Pic4-Act-NowWhat are its principles?

ISO 9001 is based on the following 8 key Quality Management Principles:

1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually-beneficial supplier relationships

What does it relate to?

ISO 9001 covers every part of an organisation’s activities. Becoming certified involves creating better defined and implemented business processes.

In so doing, it also helps organizations to:

• Define employee roles and responsibilities
• Identify its key processes, policies and objectives
• Understand and meet customer need
• Improve communication
• Offer better training and staff resources
• Recognize key documentation requirements
• Enhance product and process planning, monitoring and measurement
• Establish a robust continual improvement strategy
• Meet audit requirements
• Conduct effective Management Reviews

increase-profitWhat are the Benefits?

• Improved financial performance and cost savings
• Greater process effectiveness and efficiency
• Reduced waste
• Heightened management control
• Improved quality and customer service
• Increased employee and customer satisfaction
• Access to new markets
• Better supplier relationships
• Greater competitiveness in global marketplace
• Enhanced reputation