Would you associate zoos with ISO 9001?

BY Rebecca Randles ON 4th April 2015.

ISO 9001 is for EVERY business; it is a recognised standard against which to evaluate the quality management systems of your business.

In 2004 Africam Safari- Mexico was the first ever animal park to gain ISO 9001 certification for the quality of its guided tours.

KONICA MINOLTA DIGITAL CAMERABibian Pinto (Head Of The Quality Department) states her reasoning for deciding to use ISO 9001:

“Our decision to implement ISO 9001 was motivated by the need to formalise our activities, methods and responsibilities and, more generally, the work of each member of the “tribe”. We knew that, if we did not go down this road, we risked growing in a chaotic fashion and losing control, which would compromise our efficiency and could mean losing our existing and future clients.”

“ISO 9001 created a positive impact in many ways: Optimal use of resources (time, money, supplies). Improved performance (clients, suppliers and staff are happy to have achieved the expected results). Compiling a company history (we documented the knowledge and experience gained and were able to apply what we had learned to optimise the way the park was run). Generating data and making informed decisions based on their analysis. Establishing greater fairness and more transparency throughout”.