When the aim of your business is to help clients accelerate the sales
process, and enable them to obtain a better return on their marketing
spend, you need to know that your own systems and processes continue to
work smoothly. That's why Fast Track Solutions called in IMSM to help
them achieve International Quality Management Standard ISO9001, to act
as a framework on which to support future growth.
The Wiltshire-based company was set up 5 years ago to help other dynamic
businesses find, win and retain more profitable customers. Managing
Director Christine Martin is passionate about her business, which
currently employs 10 staff.
"Relationships are vital in high value business-to-business sales, but
many companies simply don't have the time or the systems to build and
sustain those relationships. We offer a high calibre staff on demand,
and at zero overhead to create and build relationships through regular,
relevant, professional contact. We often help clients from shaping
strategy through to delivering results."
Doing a good job is not enough for Fast Track - they wanted smart
systems and processes, and the ability to prove to their customers that
they could maintain a consistent quality of work. Christine Martin
continues, "I knew we wanted a quality standard like ISO9001, but had
prior experience of implementing a quality system in a larger
organisation and had not enjoyed the interminable dull paperwork at
all. IMSM's service took the pain out of the process. Their assessor
was rigorous, but really helped us get to grips with the Standard. I was
particularly pleased that we were able to integrate our own systems."
When looking at the benefits, Christine is very clear. "For us,
achieving ISO9001 through IMSM represented excellent value for money.
They did exactly what they said they would do, with no fuss and no
time-wasting. Through the Standard we now have a structure for our
system and processes to help us grow, as well as a platform for
continuing improvement. It fits neatly with our business plan. We can
now tick more of the boxes when we move upstream, and tender for work
from larger businesses and the public sector. Would I recommend IMSM?
Definitely- I already have."
T: 08456 347214
www.fasttracksolutions.co.uk
29/11/07
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