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 “ISO certification certainly gives us more credibility”.
As one of the world’s largest independent stocking distributors of electronics components, Vital Source has a diverse inventory of over 1 billion parts, and annual revenues of $50 million. With its headquarters in Lake Forest, California this financially strong company serves only distributors, so reliability is key to their success. It’s vital that they maintain the highest levels of service, delivering the right products at the right price, on time, every time. Hence the organization is designed to work effectively around the clock and around the globe. Their broad network of product experts, based in offices throughout the US and overseas, work as a team to ensure customers get what they want, when they want it.
Quality management has always been a priority and this was confirmed when Vital Source achieved ISO9001 certification within just a couple of months. Sid Mohasseb, Chief Executive Officer of Vital Source, told Quest: “IMSM have done a good job in terms of structure and processes. Everything went very smoothly. Of course, part of that has to do with how organized you are to start with.
At Vital Source we care about ISO’s basic elements – quality and control – so we already had procedures in place. The best thing that ISO did for us was put it in a consistent format. ISO certification certainly gives us more credibility. There’s a certain comfort factor for our customers – and our customers’ customers – knowing that we don’t just claim high standards of quality control, but that they’re verified by a third party. This is important as Original Equipment Manufacturers often define that the everyone in their supply chain is ISO certified”.
www.vitalsourceinc.com
19/03/06
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