A Sparkling Success
Teemane Manufacturing in Botswana
has just achieved the internationally recognised standard for Quality Management,
ISO9001, with the help of international systems experts IMSM. When your
business is buying rough diamonds, and polishing them, for sale to retail and
wholesale customers around the world, you need a carefully controlled and standardized
system of working. Teemane Manufacturing already worked to best practice standards,
but decided to pursue ISO9001 to formalise their procedures to an even higher
level. With some 350 employees, and 15 years' experience of operating in
a remote location, the company needed stringent procedures to supply their range
of international customers. Having had a positive experience of IMSM in South
Africa, through associated company Wesselton, Manager Mervin Lifshitz was confident
they could deliver. He said, "Achieving ISO9001 has certainly helped
us formalise our methods of working, put a lot of processes in place for our on-going
operation, and given us increased confidence in our ways of working. Now we have
full manuals in place, increased efficiency, and a process for continuous improvement,
so that we can update easily. I contacted IMSM because I knew they were a good
fit with us, and knew how they worked, keeping it simple and with the minimum
of disruption- in fact, I never looked anywhere else!" |
