Contrary to popular opinion, most purchasing is not based on the lowest price. Service is a key component in many buying decisions and can take many forms:
Shorter turnaround in shipping, a customer-friendly website, dealing with problems quickly, admitting, correcting, and paying for mistakes. Excellent service almost always wins out in the end.
The IMSM team are very keen to receive feedback on any of our ISO quality management activities around the world. As ISO Specialists working with international standards such as ISO 9001 Quality Management Systems, 14001 Environmental Management, BS OHSAS 18001 Health and Safety Management Systems and ISO 27001 Information and Data Security, we are always keen to learn and improve our business. Our continuous development training program supports our aim to deliver to our customers a first class ISO standards solution, delivering a quality assurance service every time.