ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organisations to become more efficient and improve customer satisfaction. ISO 9001 can be applied to any organisation or business no matter the size or sector. The standard will improve internal management and operational processes – reducing the risk of costly mistakes and room for staff error. Instead, the standard will ensure internal processes are streamlined, improving efficiency whilst building on accountability and traceability.
ISO 9001 is a recognised mark of quality; opening your business up to larger clients, both at home and abroad.
Perhaps the most important element of the standard however, is that it is not a one-off exercise. Regular reviews keeps quality at the forefront of the business, with continuous improvement processes driving the way the business develops to better meet customer needs.
This is perhaps why ISO 9001 is one of the most widely used management tools in the world, with over 1 million organisations certified.
At IMSM our role is to support and guide businesses towards certification. Our experienced assessors will help your business to improve your quality management systems, offering training and support where necessary.
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