In 2008 Amtoll Limited was certified with the ISO 9001 Standard. Now in their third year, Rachael Metcalfe, Development Manager, explains the decision making process to follow the ISO route. The directors had been considering pursuing the ISO 9001 Standard for a period of time, but continued to put off taking it any further as it was felt that to achieve the standard, a mountain of paperwork would need to be completed, and the company simply did not have the resources required to manage the job.
Similar to many of the companies IMSM works with, Amtoll Limited was faced with a catch 22 position. As they continued to grow they were conscious that when tendering, local councils and government contracts had a requirement for companies to be awarded with ISO 9001. Hence a business decision was taken to investigate what was required to achieve the ISO Standard.
Amtoll Limited is a successful and organised, growing company. With the achievement of the ISO 9001 Standard they are able to demonstrate a tested audit trail, offering clients the assurance that procedures and processes are in place thus ensuring a quality of standard and delivery necessary to win and maintain business in the competitive marketplace they operate in.
Amtoll Limited was formed in 1989 as suppliers of disposable products to local industries, commercial and private sectors. They pride themselves on being a local company who can provide a personal service. All staff are trained and qualified in all aspects relating to the cleaning and janitorial industry and are friendly and approachable, committed to going ‘the extra mile’ in providing a superior customer experience.
Established in a facility in the Rochdale area with a spacious warehouse and set of offices, they provide storage of a vast range of products within the Cleaning & Hygiene Sector and a delivery service to the local areas as support to customers within a 48 hour period. All services are individually tailored with the success of the client in the forefront of all planning and contract execution.
Having excellent relationships with major cleaning and janitorial suppliers nationally, through membership of the Jangro Organisation, Amtoll Limited is able to lead the market in allowing their customers to benefit from new innovative cleaning solutions as soon as they are available.
Being fully certified to ISO 9001:2008, Amtoll Limited have fully auditable procedures which are subject to internal and external audits, giving customers the assurance that Amtoll Limited are committed to ensuring their services always meet the highest of standards.
“Throughout the process, IMSM was on hand, supporting the team and we would encourage any company to contact IMSM.” Rachael continues “I’m certain they will be pleasantly surprised, as Amtoll Limited was, to discover how close a fit to the ISO 9001 Standard they already are, and not to be held back by the fear of a mountain of paper work.”
“We had our first audit recently and are delighted that we were commended on our recording systems. It was also great to hear a team member comment that they had been thanked for just doing their job. An indication of how well these systems have served us.”
Amtoll have recently introduced ‘Enviro’ an environmentally friendly range of products, and are now considering pursuing the ISO14001 Environmental Standard.