Success with ISO certification

Organisations that achieve ISO certification enjoy proven benefits such as an increased return on investment (ROI), increased client base and cost savings as a result of improved efficiencies. To read about the experiences of some of valued clients, click on the logos and links below.

For an informal discussion on how ISO standards can benefit your business, contact IMSM today to arrange a no obligation meeting with your local IMSM Area Manager.


Inmar Automation, based in Southampton, is a family-owned business of some forty years standing, which inspects, repairs, tests and certifies industrial and marine instrumentation. Among its clients are BP, Carnival Cruises and Red Funnel Ferries. Until a few years ago, its longevity alone was sufficient evidence of its credentials, but increasingly the company was being asked whether it had any ISO standards, when pitching for new business. “IMSM happened to approach us at the right time, and we have been delighted with the service they have provided.” John added that IMSM’s service was a huge help during the process. “Our auditor has been brilliant. She looked really carefully about what parts of each ISO applied to us, and which bits were irrelevant, so it was tailored to our business and not the other way around.”

John Waters, Instrument technician.
ACM Acoustic Engineering Ltd

ACM Acoustic Engineering Ltd was formed in 1993, and was originally office based, having three staff. The business has been providing supply, design and installation of acoustic equipment specifically for the generator/stand by power market. ACM Acoustic Engineering began to experience clients requesting the ISO 9001 certificate. Chris Porter, Director, got in touch with IMSM to begin the ISO certification process.  As it was a customer requirement they knew achieving ISO 9001 certification would be beneficial for the ongoing success of the business. Chris recalls the process of working closely with IMSM, “The process was easy. That said, we had previously used IMSM to gain ISO 9001:2000, which has now lapsed. However, many of the procedures were still in place which meant minimal changes to what we were already doing.”

Chris Porter, Director

Based in the South West of England, IDN was founded August 2000 by Managing Director Cris Cadby.  IDN has been providing bespoke ICT solutions for 15 years and has a truly vendor independent approach, thereby ensuring that all solutions fully meet the individual needs of all its customers. DN came to IMSM after experiencing more and more PQQ’s requiring the certification ISO 14001. Obtaining the certification meant they were able to bid on higher value contracts than previously, but also grow the business in a more sustainable and environmentally friendly way. “Whilst there may be cheaper companies offering their services we found that using IMSM proved best value for us as a company. Obtaining certification is the simple bit; working in partnership with a trusted partner is the important bit and with IMSM we have found that.”

Cris Cadby, Group Managing Director

Docunet has been delivering digitally based, on demand printing for 18 years. Their core business comes from printing information or construction manuals for purchased items and reprographics mainly for the engineering industry. Most of Docunet’s customers are in the medical field, it is for this reason that they sought help from IMSM. “Our local IMSM Area Manager listened to our needs and consulted us on what was best for Docunet in their professional opinion; for us, they seemed the obvious option. IMSM really presented themselves well, and the work that they did with us was invaluable. “IMSM helped direct Docunet towards ISO 9001 certification, which took 6 months. IMSM offered to manage the documentation for us but, out of choice, I opted to prepare and write it all myself.  IMSM stepped in when I had specific questions about certain clauses, which IMSM helped to clarify and advised where we needed to focus our work.”

Mr. Jay Wilinski, Quality Manager
Anderson Dahlen

Anderson Dahlen are contract manufacturers, specialising in the machining, welding, fabricating and assembly of stainless steel.  80% of their business is related to the food processing industry, providing stainless steel equipment.  It took Anderson Dahlen 8 months to become certified. “Our IMSM Assessor put in a lot of time and effort; they did a really good job for us, helping to organise what we had here.  We had a lot of the pieces in place, they just weren’t put together, which IMSM helped us to do.  We have a system in place now and we continually follow up on everything. “The locality of the IMSM Area Manager was a real plus for us.  To have someone local to us who we could ask questions, get answers and go back and forth easily was a big factor for us. “The process went well, IMSM did a great job working with us, we really appreciate how IMSM helped us to organise the company.  IMSM made it a whole lot easier for us by pointing us in the right directions.  As far as the program goes, I think it has been a great success for Anderson Dahlen, by keeping us on track, improving the quality and being able to work with larger customers.”

Mr. Steve Head, Business Improvement Director
Custom Computer Cables

Custom Computer Cables of America (CCCoA), headquartered in Garland, Texas, is a leading manufacturer of custom fiber optic and copper cable wire harnesses delivering to clients around the world. CCCoA became certified in 2010 and believe the ISO will act as a prominent vehicle to drive their business forward in 2011. “IMSM became a tactical team member in the planning and execution of becoming certified. Upon meeting with IMSM, who explained everything thoroughly, ISO certification went very well and we hit our due date of when we wanted to be certified. We already had a lot of systems in motion, so once IMSM helped us to realise exactly what needed to be done, it only took 6 weeks.”

Mr. Jay Chenault, President & CEO

“Though we had carefully planned the ISO certification process, many unforeseen items were reviewed and discussed with the IMSM team. These discussions and planning sessions made the actual certification process much easier and less time consuming. IMSM stood out to us because of the value of what they had to offer and I had used their services whilst at another company in Texas, who were re-certified last year. I liked what they had to offer – the marketing, the training – as opposed to what other companies offered.”

Mr. Brian Parker, Operations Manager
Vaughan Industries

Vaughan Industries designs and produces electronic components, based in Cornwall, manufacturing for the UK, Chinese as well as global markets. In the past 3 years, Vaughan Industries has doubled its workforce and capability and trebled the size of its premises. Vaughan Industries became ISO 9001 certified as a result of demand from a major Chinese customer and used IMSM’s services to acquire the ISO certifications. “IMSM were extremely helpful, our IMSM consultant was brilliant. There are a lot of peculiarities in our particular industry, and our IMSM consultant had plenty of ideas to help us work out how best to adapt the procedures. Rather than just telling us what to do like a Sergeant Major, our consultant established a strong relationship with us from the beginning, working with us closely to propose the best ideas and suggesting the best possible improvements. They were there when we needed them, but they never got in the way.”

Dr. Mark Vaughan, Managing Director
The Cox Group

The Cox Group is a multi-disciplined highly-diverse organisation that provides services to collect, manage, sort and recycle waste throughout South East England. Established in 1979, the company has grown tremendously, and today it is made up of 3 main divisions: Cox Skips, skip hire; Team Waste Southern Ltd., a multi-collection trade waste service; and The Recycling Partnership Ltd., a waste recyclables collection company. IMSM initially visited The Cox Group to implement the ISO 9001 Quality Management System, to complement this; The Cox Group subsequently acquired ISO 14001 Environmental Management. These Management Systems were further enhanced by obtaining OHSAS 18001 Occupational Health and Safety Management. “The Cox Group used IMSM’s consultancy services to obtain all of three qualifications. IMSM greatly helped us to increase the strength of its quality at work systems. The industry knowledge, experience and un-rivalled assistance that IMSM has offered us to date supported and continually developed our company with each quality system that we operate”.

Mr. Brian Parker, Operations Manager

“Our annual external assessments on all the Quality Management Systems are audited competently through thorough investigations by approved consultants on behalf of IMSM. IMSM’s advice, understanding and support towards our company’s ongoing systems improvements have proved invaluable in helping it to progress and develop. IMSM strive to offer the same consultants each year which brings a higher level of experience and knowledge to business operations whilst reducing the repetitive administrative burden that would be involved on initial assessments. We are grateful to IMSM for their support and professionalism over the past years and look forward to a continuance of an excellent business relationship in the future.”

Mr. Stephen Tytherleigh, Group Accountant
DAU Components Limited

DAU Components Ltd formed in 1977 and specialises in passive electronic components, electronic systems, thermal management and ‘e-mech’ components. Recently, they have made a successful move into supplying LEDs to a leading automotive supplier. DAU distribute throughout Europe and the Far East, working closely with customers to provide parts to their specific requirements, focusing their efforts on a core range of products, and recognising that holding an ISO accreditation is an essential prerequisite for business today. “IMSM is a highly experienced professional consultancy, delivering consistent ISO standards and other business services. They have added value to DAU Components by highlighting where we had exceptional business strengths, which differentiates ourselves from our competitors. DAU receive an annual ISO 9001 Quality Management System independent audit, which is very important to the business as we grow and move forward. The annual audit ensures we remain on track and that continuous improvement activity is tracked and in-line with developing the business.”

Mr. Jon Davies, Technical Manager
B2 Business Systems Ltd

Established for 20 years, B2 Business Systems Ltd. (B2) started out as a door to door Xerox Photocopier reseller. Gradually B2 employed more and more specialised IT staff, until eventually they formed their own IT department selling IT solutions. On the back of selling the photocopiers and printers, they also began selling paper and stationary and subsequently another branch of the business was developed, selling office supplies. B2 understood that they would have to go through some significant changes in the way the company is run and the way it works in order to stay competitive. “We have found ourselves creating things and changing processes in ways that we would never have thought of without the ISO guidelines in place. “Our IMSM Assessor was absolutely fantastic; they knew exactly what they were doing. They came in and had a chat with us initially, then came back in and did the assessment with us. They then presented us with the manual, which we were all a bit scared to even look at, but when we did it was very satisfying when we realised that, yes, we do that and it sounds really good! Our Assessor was brilliant throughout the whole process, even the after support was offered for whenever we had questions and it’s been great for things like that. In terms of the support from them, it’s been very good.”

Mr. Ian Challinor, Implementation Manager
Mantis Cranes

After gaining ISO 9001 and BS OHSAS 18001 with IMSM, Mantis Cranes contacted us for help securing ISO 14001 certification. Already, the standard is proving its worth when approaching new customers. Based in County Durham, Mantis Cranes is the UK’s number one self-erecting crane supplier. The company supplies crane solutions for construction projects throughout the country. So it’s essential for Mantis Cranes to show it takes quality, safety and environmental standards seriously. “IMSM had been instrumental in gaining our two standards – so they were the natural choice for helping us become ISO 14001 certified. They were helpful throughout the whole process. Not only were they easy to work with, they were flexible too and always willing to fit round our schedule. Following a pre-assessment, IMSM’s assessor conducted a comprehensive audit.“

Philip Brown, Mantis Cranes


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